Scheduled Server Reboot (11/14/16) (Resolved)
  • Priority - Low
  • Affecting Server - Orlando Shared 07
  • To ensure continued system security and stability, we will be performing a full server reboot and FSCK if needed.

    We do not expect more than 15 to 30 minutes of total downtime during this process.

    If you have any questions or concerns in the meantime, feel free to contact us or open a ticket.

  • Date - 11/14/2016 20:00 - 02/01/2017 04:05
  • Last Updated - 11/08/2016 19:18
Software Upgrades and Reboot (Resolved)
  • Priority - Low
  • Affecting Server - Orlando Shared 07
  • We will be performing standard maintenance on this server to ensure software and patches are applied. A reboot will follow to ensure all of these updates are running.

    The window should last for approximately one hour and will be done at the end of the day or ensure minimal impact on websites but before our nightly backups.

    Please note: An update to cPanel will also be happening later in the evening.

  • Date - 08/22/2016 18:00 - 08/30/2016 20:54
  • Last Updated - 08/22/2016 20:25
Update to cPanel v58 (Resolved)
  • Priority - Low
  • Affecting System - cPanel
  • Our nightly backup process will be joined by an automatic update to cPanel Version 58.

    As before, please keep in mind that this may cause limited cPanel access and latency.

  • Date - 08/02/2016 21:00 - 08/11/2016 22:24
  • Last Updated - 08/02/2016 21:39
cPanel Version Update (Resolved)
  • Priority - Low
  • Affecting System - cPanel
  • We will be performing a minor cPanel version update on our shared/business servers.

    The update is scheduled for 9pm PST and is estimated to last for 30 minutes.

    No downtime is expected, but there may be limited cPanel access and increased server latency during this time.

    UPDATE: Completed successfully.

  • Date - 08/01/2016 21:00 - 08/02/2016 20:29
  • Last Updated - 08/02/2016 20:29
Large-Scale DDoS at Datacenter (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • We observed a large-scale distributed denial of service (DDoS) attack targeted at our datacenter facility in Las Vegas. Although the server did not go down during this, we did have to re-configure routing tables which let to network outages and increased latency.

  • Date - 07/11/2016 09:12 - 07/11/2016 11:04
  • Last Updated - 07/14/2016 22:07
Primary Shared Reboot (Resolved)
  • Priority - Medium
  • Affecting Server - Luxembourg Primary (Iron)
  • Over the past few days there has been reports of LiteSpeed causing brief lock-ups and causing a couple minutes of downtime each time.

    After testing this was confirmed and there was a high amount of CPU usage by the kernal user load. The server has had a kernal upgrade now performed to see if that addresses the issue and a clean reboot of the node has been done.

    In the past there were some issues between CentOS 7 and CloudLinux, but this appears to be specific to LiteSpeed at this time.

    We will post an update if something changes. This notice is just to inform clients who had been reporting problems.

  • Date - 04/28/2016 16:38 - 05/09/2016 20:41
  • Last Updated - 04/28/2016 16:43
Switch Updates (Resolved)
  • Priority - Low
  • In order to keep our services reliable, we will be updating the firmware on our main shared hosting switch. To complete this update, we will need to power cycle the switch. The power cycle will cause a brief period of service unavailability for all servers using this switch.

    We expect no more than 20 minutes of downtime during the maintenance window as we complete the update and power cycle. If there are any complications, we will have personel on site to respond immediately.

  • Date - 12/04/2015 20:00 - 12/16/2015 21:12
  • Last Updated - 12/03/2015 17:24
Hardware Maintenance 1/17 (Resolved)
  • Priority - Low
  • Our Orlando datacenter will be powering down and then back up a line card which appears to be faulty and is causing packet loss. And an SFM module which has been causing recent errors will be replaced in the network edge. No downtime or outages are expected, but there will be network engineers standing by to fix any problems that may arise. Please let us know if you have any concerns; several layers of redundancy should allow all services to continue normally during this maintenance.

  • Date - 01/17/2015 22:00 - 07/28/2015 22:48
  • Last Updated - 01/17/2015 19:51
mFilter Maintenance 9/19 (Resolved)
  • Priority - Low
  • Affecting System - Email
  • We will be performing maintenance of our mFilter mail filtering service to make sure that everything is functioning as it should and will continue to do so in the future.

    We understand the importance of minimizing downtime during any maintenance and for this reason we will do everything in our power to expedite the procedure. During the maintenance you will not have any hosting downtime but outgoing email may be inaccessible for a period of 5 - 15 minutes. While the service is inaccessible, any mail sent will be delayed until the service is again accessible. This will not affect incoming mail, only outgoing.

  • Date - 09/19/2014 23:00 - 09/23/2014 16:33
  • Last Updated - 09/17/2014 19:50
Network Maintenance 9/19 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • One of our upstream providers will be updating their software in order to improve performance and reliability to help prevent future service interruptions.

    We understand the importance of minimizing any downtime or side effects when performing maintenance and for this reason we will take all steps necessary to make this as seamless as possible for you. Right now, to minimize latency/packet loss, we will be diverting traffic away from the provider that is performing their update, during the maintenance window, and once everything is completed all traffic will be routed back as normal.

  • Date - 09/19/2014 03:00 - 09/23/2014 16:33
  • Last Updated - 09/17/2014 19:48
Upstream Bandwidth Maintenance 9/4/14 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • One of our upstream bandwidth providers will be performing maintenance on their equipment which may result in some minor service interruptions. Increased latency and packet loss may occur while the network routes traffic around one of our upstream providers and their curcuit goes down and comes back online.

    We know importance of keeping your sites online and, as of now, we do not expect a lot of downtime for our clients. During the 3 hours of maintenance window there is a possibility you may experience packet loss or service interruptions. We would recommend making no updates to your websites during this window just to be safe.

  • Date - 09/04/2014 05:00 - 09/17/2014 19:46
  • Last Updated - 08/20/2014 15:17
Scheduled Switch Maintenance 7/15 to 7/16 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • We will be updating the firmware on network switches to a newer version as a part of our regular maintenance. In order to complete this, we will simply need to reboot the switch on our primary shared hosting server cabinet.

    There is an expected 5-10 minutes of downtime during this 4-hour window. We will have techs on-site to mitigate any problems that may arise. Please plan accordingly as services including email, control panel, and billing access will be offline briefly.

  • Date - 07/15/2014 22:00 - 08/20/2014 14:54
  • Last Updated - 07/08/2014 18:18
Scheduled Reboot 6/25 (Resolved)
  • Priority - Low
  • Our primary shared hosting server will be rebooted at 10pm as part of security measures taken to protect against a recently exposed IPMI vulnerability. Rest assured your files are safe, but we need to reboot the server to complete the securing process. The estimated downtime is 15-25 minutes.

  • Date - 06/25/2014 22:00 - 06/27/2014 17:56
  • Last Updated - 06/25/2014 03:40
Network Maintenance 6/12 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • One of the upstream network providers for our Orlando data center will be performing maintenance that may temporarily affect some of our network traffic.

    We do not expect any downtime during this maintenance, but due to the potential re-routing of some network traffic during the maintenance window, some clients may notice minor latency and packet loss intermittently throughout this window.

  • Date - 06/12/2014 18:20
  • Last Updated - 06/12/2014 18:28
Equipment Upgrade in Miami POP (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • We are upgrading equipment in our Miami POP. Any clients hosted in our Orlando data center could potentially be affected.

    Although there will not be any downtime for this upgrade, it may cause some latency and minimal packet loss for up to 15 minutes at a time during the 4-hour maintenance window.

    Thank you for your patience during our upgrade process. If you have any questions or concerns about this scheduled procedure, please don't hesitate to contact our staff.

  • Date - 02/28/2014 20:00 - 03/01/2014 22:24
  • Last Updated - 02/23/2014 18:18
Weekend Hardware Upgrades (Resolved)
  • Priority - Low
  • Affecting System - Network
  • Our Orlando datacenter is going to be upgrading and replacing core network hardware throughout the facility.

    On Friday, Saturday, and Sunday there will be an 8 hour maintenance window between 11pm and 7am the following day.

    There may be minor outages and latency for periods up to 25 minutes at a time.

    Administrators will be on-site to prevent any major issues, but we ask that you plan accordingly and please refrain from support requests until maintenance is completed.

    Thank you!
    -HostArmor™ Admin Team



  • Date - 01/17/2014 23:00 - 02/06/2014 17:36
  • Last Updated - 01/17/2014 06:44
Switch Upgrade 12/16 to 12/17 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • We will be upgrading the switch in the cabinet that hosts our primary shared server to provide more options, better reliability, and faster performance.

    Although the maintenance window is for 4 hours, we only expect 25-45 minutes of downtime while the switch is replaced and network services come back up.

    We apologize in advance for any inconvenience and ask that you please plan accordingly.

    Thank you!
    -HostArmor™ Admin Team

  • Date - 12/16/2013 20:00 - 01/06/2014 18:03
  • Last Updated - 12/06/2013 20:24
Network Maintenance 10/26 to 10/27 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • In order to increase the reliability of the network, our datacenter will be doing maintenance on one of the core routers and moving it to another area of the facility.

    The maintenance window is 8 hours and, although we do not expect any actual downtime, latency and packet loss may occur with periods lasting up 20 minutes.

    Administrators will be on-site to prevent any major issues, but we ask that you plan accordingly and please refrain from support requests until maintenance is completed.

    Thank you!
    -HostArmor™ Admin Team

  • Date - 10/26/2013 22:00 - 11/01/2013 04:44
  • Last Updated - 10/19/2013 21:51
Network Maintenance 10/11 to 10/12 (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • In order to increase the reliability of the network, our datacenter will be doing maintenance on several main routers and relocating transit provider cables.

    The maintenance window is 8 hours and, although we do not expect any actual downtime, latency and packet loss may occur.

    Administrators will be on-site to prevent any major issues, but we ask that you plan accordingly and please refrain from support requests until maintenance is completed.

    Thank you!
    -HostArmor™ Admin Team

  • Date - 10/11/2013 22:00 - 10/19/2013 21:52
  • Last Updated - 10/10/2013 22:05
DDoS Against the Datacenter (Resolved)
  • Priority - Critical
  • We were experiencing a denial of service to many of our systems while the datacenter underwent a huge distributed denial of service attack. After 2 hours the attack was full mitigated and services began returning to normal.

    We deeply apologize for this inconvenience. Although the network was experiencing a great deal of difficulty, the server itself remained powered on and we did not have a server outage.

  • Date - 09/30/2013 15:00 - 09/30/2013 17:00
  • Last Updated - 09/30/2013 23:03
Datacenter Network Upgrade (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • On Monday, August 19th, between 2:30am and 5:30am, our Orlando Florida datacenter will be turning up the circuit from one of the network providers to greatly increase network capacity there. When it is finished, there will be an additional 10 GBps of network power to the datacenter.

    Downtime will not occur with the servers themselves, but there will be some random packet loss and latency issues while the routing tables readjust. The packet loss is not expected to last more than 15 minutes at a time during the upgrade, and everything will be done to speed this process along.

    We apologize for any inconvenience, and ask that you please refrain from contacting us regarding downtime until after the upgrade has been completed. Please note, the datacenter is located on the East Coast, so this is scheduled with accordance to Eastern Standard Time.

  • Date - 08/19/2013 02:30 - 08/26/2013 06:28
  • Last Updated - 08/15/2013 04:07
Server Monitoring Tools Maintenance (Resolved)
  • Priority - Low
  • We took the server offline and rebooted services after performing maintenance on the server monitoring tools. Everything went as planned, with minimal downtime.

  • Date - 08/09/2013 21:30 - 08/09/2013 21:40
  • Last Updated - 08/10/2013 08:16
File System Check (Resolved)
  • Priority - Medium
  • A file system check (fsck) will be performed on our primary shared hosting server. The server will be down during the check and we do not have an ETA when the server will be back online, but we expect this to run smoothly.

    We apologize for any inconvenience this may cause, but the downtime should be short and during a time when website traffic is minimal.

  • Date - 07/05/2013 21:00 - 07/07/2013 18:44
  • Last Updated - 07/07/2013 18:44
Emergency Kernel Update (Resolved)
  • Priority - Critical
  • There were emergency kernal updates that needed to be installed on our primary shared hosting server. As a result there was a short period of downtime this morning as the server was rebooted. We apologize any inconveniences caused by the reboot.

  • Date - 05/14/2013 13:34 - 05/14/2013 16:00
  • Last Updated - 05/14/2013 13:37
Server Reboot 2/15/13 (Resolved)
  • Priority - Low
  • The primary shared hosting server will be going down for a reboot to complete maintenance updates at 1AM CST. This is to avoid downtime during normal business hours. There is not an ETA on when the server will come back online, but we expect it should be very short if everything goes well.

  • Date - 02/15/2013 01:00 - 02/15/2013 02:44
  • Last Updated - 02/13/2013 18:29
Temporary Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Domain Registration/Transfer/Renewal
  • The company we partner with for domain registration has announced that they will be domain maintenance on the order system. As a result, orders through us for domain names during that time will be unable to be processed and may be delayed until their system is back online.

  • Date - 11/10/2012 22:00 - 11/24/2012 22:52
  • Last Updated - 11/03/2012 21:37
Server Reboot 10/19/12 (Resolved)
  • Priority - Low
  • The server will be going down for a reboot as part of updating to the best available kernel. We only expect 5 minutes of downtime and apologize for any inconvenience.

  • Date - 10/19/2012 00:00 - 10/27/2012 03:56
  • Last Updated - 10/18/2012 16:57
Scheduled Server Maintenance (Resolved)
  • Priority - Low
  • We will be upgrading this server to new version (CentOS 6.x) and we will also be doing an architecture change from 32bit to 64bit. This will allow higher memory usage by different services on the server itself, and will provide a more stable hosting platform for your sites.

     

    Actual downtime for this upgrade will range from 10 - 30 minutes.

     

    This upgrade is just the first of many changes to make 2012 an exciting year! Let us know if you have any questions regarding the downtime or upgrade.

  • Date - 05/01/2012 00:01 - 05/02/2012 20:43
  • Last Updated - 04/27/2012 19:41
MySQL Databases Down (Resolved)
  • Priority - Critical
  • We apologize for any inconvenience. There was a minor issue with a MySQL configuration update which has now been corrected at this time. If you are still having issues, please let us know and we will be happy to look into them for you.

     

    Although corrected, we are leaving this notice up for a while so that inquires about the outage can be directed here. All MySQL databases should be functioning normally.

     

  • Date - 02/11/2012 16:48 - 02/21/2012 04:04
  • Last Updated - 02/21/2012 04:04
Server Upgrade (Resolved)
  • Priority - Medium
  • We are upgrading the server for our VPS resellers. It should come back online within the next hour. The upgrade is being preformed at a low traffic period to avoid visitor trouble.

  • Date - 01/11/2012 00:34 - 01/11/2012 00:50
  • Last Updated - 01/11/2012 00:35
SLC Maintenance (Resolved)
  • Priority - Low
  • Our Salt Lake City datcenter will be undergoing network maintenance. We expect no more than 15 minutes of downtime for any VPS. Network engineers will be upgrading core switches in the hosting and infrastructure services block as part of a proactive maintenance schedule. We plan for this to reduce the chance of unexpected outages in the future.

  • Date - 01/05/2012 22:00 - 01/06/2012 02:00
  • Last Updated - 01/10/2012 02:26
ArmorVPS Move (Resolved)
  • Priority - Low
  • Affecting Other - ArmorVPS Primary Server
  • We are currently moving our VPS website over to a Virtual Private Server. The switch should take 24-48 as the DNS update is in progress. Please feel free to contact us if you have any questions. We hope for this transition to go as smoothly as possible. The billing system, all client accounts, and www.HostArmor.com are still active and will experience no downtime as a result of the move.

    Thank you!

    -HostArmor™ Admin Team

    UPDATE: ArmorVPS.com is back up and running!

  • Date - 12/22/2011 13:39 - 12/23/2011 23:29
  • Last Updated - 12/23/2011 23:29
Security Update (Resolved)
  • Priority - Critical
  • We are updating our billing center for a security patch that has been released for the billing software. At this time it appears none of our systems have been compromised. We are going to preform an extensive scan of all our system access however as a precaution.

    The security update has been applied and we are now checking for signs of access breaches.

    *UPDATE* All systems have been checked and are clear. We have experienced no breach and all user data is fully secured.

  • Date - 12/02/2011 01:36 - 12/02/2011 01:50
  • Last Updated - 12/02/2011 01:50
Billing System Security Patch (Resolved)
  • Priority - High
  • Affecting System - WHMCS
  • We've successfully patched a potential security issue with the billing center. No accounts were affected and thanks to WHMCS' prompt release of the patch, we caught this before any information was compromised.

  • Date - 10/17/2011 15:49 - 10/17/2011 15:50
  • Last Updated - 10/17/2011 15:50
Database Problem (Resolved)
  • Priority - High
  • Affecting System - Tutorial Videos
  • We are working to restore access to the tutorial videos at http://tutorials.hostarmor.com

    We apologize for any inconvenience.

    *UPDATE* The tutorial area is now fully accessible.

  • Date - 06/30/2011 16:12 - 07/01/2011 08:45
  • Last Updated - 07/01/2011 08:48
Wed/Thurs Downtime (Resolved)
  • Priority - Medium
  • At approximately 11:58pm Pacific Standard Time, our primary hosting server went down and has been having slight trouble since then. The issue is being investigated and we expect no significant downtime. We apologize for any inconvenience.

    We will update this post as new information is gathered.

    *UPDATE* The server stablized last night and we foresee no future problems with this issue.

  • Date - 06/09/2011 04:13 - 06/10/2011 00:00
  • Last Updated - 06/22/2011 15:13
Domain Name Change (Resolved)
  • Priority - Low
  • Affecting System - Billing System
  • Today we moved our billing center from http://inkignitehosting.com/clients/ to http://hostarmor.com/clients/

    There was no downtime during the process and all cPanel accounts are accessible.

    *UPDATE* We had to temporarily disable the billing center as the DNS changes were going on, but now it has been fully restored and you should have no problem accessing your billing account. Thank you for your patience during this change.

  • Date - 06/07/2011 13:27 - 06/07/2011 17:52
  • Last Updated - 06/22/2011 15:13

Powered by WHMCompleteSolution